Portland Vets – Vets in East Grinstead
Clinic Overview
Portland Vets describes itself as an independent practice and offers 24-hour onsite inpatient care Monday–Friday (per its website). Based on recent reviews, owners most often mention routine vaccinations for kittens, surgery with ward monitoring and frequent updates (including follow-up calls/messages), and support for longer-term conditions such as kidney disease. There is also a clear conflict in experiences: several reviews describe strong communication and involvement, while one detailed review reports poor communication around tests and a euthanasia decision that happened without the owner present despite prior requests.
Services
- •24-hour onsite inpatient care (Mon–Fri) (website).
- •Emergency veterinary services (structured clinic data).
- •Vaccinations/inoculations for kittens (reviews).
- •Diagnostics/testing (a cat “went in for tests”; results discussed by phone) (reviews).
- •Surgery and peri-operative care, with ward settling mentioned
- •Neutering (review).
- •Gastropexy performed alongside neutering (review).
- •Euthanasia with discussion of options in at least one case (review).
- •Ongoing medical support for kidney disease (review).
People
- •Katie (vet): Mentioned for explaining a cat’s kidney disease diagnosis and treatment options, and phoning after hours with test results (review).
- •Lucy (vet): Mentioned for handling a euthanasia appointment—discussed everything with the owner and was described as kind and compassionate during a difficult visit (review).
- •Liz (vet, branch referenced by reviewer): The only vet singled out positively by one reviewer for handling cats well; the same reviewer criticised others for cat handling and a flea treatment application (review).
- •Nursing team (not named): One surgical review describes a nurse explaining aftercare, helping lift a large dog into the car, and the clinic providing follow-up calls/messages during recovery (review).
- •Reception team (not named): Described as helpful and accommodating (including being seen early for a vaccination appointment) (reviews).
Reviews
Google rating: 4.7 stars from 284 reviews.
- •Communication and updates are a major deciding factor: some owners report being kept informed during surgery (updates when their dog went into surgery, settled on the ward, and progress updates), plus follow-up calls/messages after discharge; one owner reports the opposite during diagnostic tests, saying they were not kept informed and were unable to be present for their cat’s euthanasia despite prior requests.
- •Surgical care described in detail: neutering with gastropexy, ward monitoring, a recovery photo, and clear aftercare instructions were specifically mentioned.
- •Supportive consultations: owners mention vets taking time to listen, offering choices for care, and explaining conditions (kidney disease) with follow-up on test results.
- •Routine care experiences: kitten inoculations were described as smooth, with staff willing to see them early when they arrived ahead of schedule.
Special Services
Animals Treated at Portland Vets
Animals We Treat
Companion Animals
Opening Hours – Portland Vets
Opening Hours
Hours
Reviews for Portland Vets
Note: Showing the 5 most recent Google reviews out of 284 we track in total. Recent reviews may not be representative of overall sentiment.
Perry Stock
a week ago
Lovely and caring
Brett Kilroe
2 weeks ago
Super helpful and very convenient
Warren Dalton (Wozzy)
3 months ago
Amanda Colman
3 months ago
Excellent professional friendly team who genuinely care about the animals they look after.
Sue Chapman
a month ago
We took our kittens here for their second inoculation. The staff were really caring and lovely. We got to the vets early after driving up from Newhaven and there was no problem. They even saw us early. They obviously care about the animals they care for and all seems a happy bunch.
Sue Chapman
4 months ago
We took our kittens here for their second inoculation. The staff were really caring and lovely. We got to the vets early after driving up from Newhaven and there was no problem. They even saw us early. They obviously care about the animals they care for and all seems a happy bunch.
david williams
2 months ago
We felt very let down by Portland vets. Initially our cat went in for tests and were advised that these would take 3 hours. We said we would wait but were assured this would not be necessary as we would be kept informed every step of the way. This was not the case. We had stated more than once that we would want to be at Max's passing. At 2 pm we phoned as we had not heard anything, assuming all was well, and was told he was just going in. Half an hour later they phoned to say that they would need to let him go immediately. We have always been with our cats when they had to be put to sleep this was not afforded to Max. If we had realized this we would have stayed to be with Max at the end. He had previously been to the Edenbridge branch where we noticed all but one vet, Liz, were not good at handling cats. A flea treatment was given and ended up in his back and not the neck. The memory of how Max was looked after has left a bad feeling towards your company and we would never recommend your company to anyone.
Skye Bolton
3 months ago
We recently moved our 2 dogs and 1 cat here after being with another local vet practice for many years, which unfortunately went downhill after being sold. All the staff at Portland we have met are lovely and understanding. The receptionists are so helpful, unlike in our last practice where they were very short-tempered and made you feel like an inconvenience. The vets really take the time to listen to you and give you choices for your pets care. All the vets we have seen have been brilliant, and I have complete confidence in their care/ advice. Our cat was recently diagnosed with kidney disease and Katie was so kind and helpful with her explanations and advice, even taking the time to phone us affter hours to give us test results, and we really feel supported in his treatment going forward. I only wish I had moved my pets across earlier, but very glad we have such an excellent vet locally.
Amanda Waghorn
7 months ago
I had to take my 20 year old cat Nori last Wednesday it was a very sad day as she had to be euthanised. Lucy was very kind and compassionate and discussed everything with us. I would recommend Portland vets 100% thank you to Lucy and team for all her care and support at such a sad time.
Amy Mackenzie
9 months ago
My gsd Loki went to Portland east Grinstead for surgery, he was neutered and had a gastropexy done. All the staff were lovely and understood my boys needs. I was updated when he went into surgery and that he had settled on the ward before hand. I had updates throughout his surgery they all were very understanding that I was worried about him. After recovery I got a lovely picture and a call to say he was doing well and a pick up time was arranged. The nurse was lovely who explained everything I had to do with him for his aftercare she also came to help my 51kg gsd into the car with me so he wasn’t jumping up. Honestly was the best experiences I’ve had. I’ve had follow up calls and messages to make sure he’s recovering ok too. Highly recommend Portland vets.
