Portland Vets

Services

• •Routine care: Preventive appointments such as kitten vaccinations are mentioned, with one owner noting they were seen early and found the team caring and accommodating.
• •Diagnostics and ongoing medical support: Reviews describe testing, discussion of results and support with longer-term conditions, including a cat being monitored with blood pressure checks and another receiving ongoing care for kidney disease.
• •Surgery and aftercare: Owners mention procedures including neutering and gastropexy, with progress updates during the day, recovery checks, aftercare guidance, and follow-up calls or messages afterwards.
• •End-of-life care: Euthanasia support is mentioned in reviews, with one owner praising a compassionate discussion of options and clear support during a difficult appointment.
• •Emergency and inpatient care: Portland Vets offers emergency veterinary services and 24-hour onsite inpatient care Monday to Friday.
• •Clinic environment: One recent reviewer highlights a separate waiting area for cats, which they found helped make visits less stressful.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent reviews focus much more on care, communication and support than on cost, so there is little direct customer comment on value.

People

• •Katie: Praised for explaining a cat’s kidney disease, talking through treatment options, and phoning after hours with test results.
• •Lucy: Mentioned for kindness and compassion during a euthanasia appointment, and for discussing everything clearly.
• •Liz: Named in one review as the only vet that owner felt handled cats well at the Edenbridge branch.
• •Nursing team: Reviews highlight gentle handling, clear explanations during checks, practical aftercare support after surgery, and follow-up contact during recovery.
• •Reception team: Described as helpful, friendly and accommodating.

Reviews

Google rating: 4.7/5 from 295 reviews.

• •Many recent reviewers describe the team as lovely, caring, professional and understanding, with several saying staff take time to listen and answer questions without rushing.
• •Cat care comes through strongly in recent feedback, including gentle blood pressure checks for an older cat, support with kidney disease, and praise for the separate cat waiting area.
• •Communication during treatment is a recurring positive theme: owners mention being talked through what was happening, being given choices, and receiving updates during surgery and recovery, along with follow-up contact afterwards.
• •There is also a serious negative review describing poor communication around tests and an euthanasia decision that happened without the owner present despite earlier requests.