Portland Vets

Portland Vets presents itself as an independent practice in East Grinstead and offers 24-hour onsite inpatient care from Monday to Friday. The clinic covers routine care, surgery, diagnostics, emergency work and ongoing support for longer-term conditions. Recent feedback is largely very positive about the team’s kindness, professionalism and communication, although there is also a serious negative account centred on communication during a cat’s final visit.

Services

• •Routine veterinary care: Reviews mention kitten vaccinations/inoculations, including a second kitten jab appointment where owners were seen early and found the team caring and accommodating.
• •Diagnostics and medical support: The clinic is associated with diagnostic testing and follow-up discussion of results, including support for a cat with kidney disease.
• •Surgery and aftercare: Recent examples include neutering and gastropexy, with owners describing ward monitoring, progress updates during the procedure, recovery checks, aftercare guidance, and follow-up calls/messages.
• •End-of-life care: Euthanasia is mentioned in reviews, with one owner praising a compassionate discussion of options and support during a difficult appointment.
• •Emergency and inpatient care: Portland Vets offers emergency veterinary services and 24-hour onsite inpatient care Monday to Friday.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent reviews focus more on care and communication than on pricing, so there is not much direct customer comment on value.

People

• •Katie: Mentioned for explaining a cat’s kidney disease, discussing treatment options, and phoning after hours with test results.
• •Lucy: Praised for kindness and compassion during a euthanasia appointment, and for talking everything through clearly.
• •Liz: Named in one review as the only vet that owner felt handled cats well at the Edenbridge branch.
• •Nursing team: One surgical review highlights clear aftercare advice, practical help getting a large dog into the car, and follow-up contact during recovery.
• •Reception team: Reviews describe reception staff as helpful, accommodating and friendly.

Reviews

Google rating: 4.7/5 from 284 reviews.

• •Many recent reviewers describe the team as caring, friendly, professional and helpful, with several short reviews praising the overall manner of the staff.
• •Communication and support are a recurring strength in positive reviews: owners mention vets listening carefully, offering choices, explaining conditions well, and giving updates during treatment and recovery.
• •Surgical care is described in detail in one review, covering neutering and gastropexy, ward updates, a recovery photo, clear aftercare instructions, and follow-up calls/messages afterwards.
• •There is also a serious negative review describing poor communication around tests and an euthanasia decision that happened without the owner present despite earlier requests.