Emergency Vets in East Grinstead

## Summary East Grinstead Vet Centre is set up for both routine appointments and more complex/same-day needs, with **emergency veterinary services** and being a **veterinary nurse training facility**. Recent reviews describe **swift urgent appointments (including Saturdays)**, **clear explanations of options and risks**, and staff taking time with **anxious or reactive pets**. Specific treatments mentioned include **tick care for an elderly cat**, **nail clipping for kittens**, and **surgery** ranging from **lump removal at the base of a dog’s tail** to **anal gland removal**, with owners noting good recovery and thorough pre-op discussions. One reviewer raises a concern that treatment and medication were **“very expensive,”** which contrasts with otherwise strongly positive feedback. ## Services Services and care mentioned in available information and reviews include: - **Emergency veterinary services**, including cases described as needing **emergency surgery** - **Urgent appointments**, including being seen **on a Saturday** and being seen **on time** - **Surgery**, with specific examples: - **Anal gland removal** (described as a major operation) - **Removal of a large lump at the base of the tail** - **Parasite-related care**, with a review describing an appointment to deal with a **tick** - **Nursing care**, including **kitten claw clipping** - **Support for anxious/reactive dogs**, including use of a **sedative before an injection** (as described by one owner) - **Diet/long-term food advice** provided by a nurse (as described by one owner) - **Veterinary Nurse Training facility** (noted in the clinic’s service information) ## People - **Ute (vet)**: Mentioned for surgical care including **anal gland removal** and **tail-base lump removal**. An owner described Ute as taking time to explain the operation, recovery, and risks, and handling an **anxious/reactive** dog patiently (including using a sedative to reduce stress). - **Amber (nurse)**: Mentioned for spending significant time researching and advising on **suitable long-term diet foods** for an older dog. - **Reception and nursing team (unnamed)**: Multiple reviews mention being welcomed on arrival and staff taking time to **explain issues and options**; one review specifically credits a nurse for **clipping a kitten’s claws** to prevent injuries. ## Reviews **Google rating: 4.7 stars from 289 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention staff **taking time to explain problems, options, and treatment plans**, especially around surgery. - Several reviews describe **timely access to care**, including a **swift appointment for a tick issue** and getting an **urgent Saturday appointment** without difficulty. - Handling of nervous pets is a recurring point: one owner described careful management of a **reactive dog**, including sedation to reduce stress around injections and procedures. - A pricing concern appears in the latest reviews: one reviewer reports treatment and medication were **“very expensive.”**

## Summary Portland Vets describes itself as an independent practice and offers **24-hour onsite inpatient care Monday–Friday** (per its website). Based on recent reviews, owners most often mention **routine vaccinations for kittens**, **surgery with ward monitoring and frequent updates** (including follow-up calls/messages), and **support for longer-term conditions** such as **kidney disease**. There is also a clear conflict in experiences: several reviews describe strong communication and involvement, while one detailed review reports poor communication around tests and a euthanasia decision that happened without the owner present despite prior requests. ## Services - **24-hour onsite inpatient care (Mon–Fri)** (website). - **Emergency veterinary services** (structured clinic data). - **Vaccinations/inoculations** for kittens (reviews). - **Diagnostics/testing** (a cat “went in for tests”; results discussed by phone) (reviews). - **Surgery and peri-operative care**, with ward settling mentioned: - **Neutering** (review). - **Gastropexy** performed alongside neutering (review). - **Euthanasia** with discussion of options in at least one case (review). - **Ongoing medical support** for **kidney disease** (review). ## People - **Katie (vet)**: Mentioned for explaining a cat’s **kidney disease** diagnosis and treatment options, and **phoning after hours with test results** (review). - **Lucy (vet)**: Mentioned for handling a euthanasia appointment—**discussed everything with the owner** and was described as kind and compassionate during a difficult visit (review). - **Liz (vet, branch referenced by reviewer)**: The only vet singled out positively by one reviewer for **handling cats well**; the same reviewer criticised others for cat handling and a flea treatment application (review). - **Nursing team (not named)**: One surgical review describes a nurse explaining **aftercare**, helping lift a large dog into the car, and the clinic providing **follow-up calls/messages** during recovery (review). - **Reception team (not named)**: Described as helpful and accommodating (including being seen early for a vaccination appointment) (reviews). ## Reviews **Google rating: 4.7 stars from 284 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Communication and updates are a major deciding factor:** some owners report being kept informed during surgery (updates when their dog went into surgery, settled on the ward, and progress updates), plus follow-up calls/messages after discharge; one owner reports the opposite during diagnostic tests, saying they were not kept informed and were unable to be present for their cat’s euthanasia despite prior requests. - **Surgical care described in detail:** neutering with gastropexy, ward monitoring, a recovery photo, and clear aftercare instructions were specifically mentioned. - **Supportive consultations:** owners mention vets taking time to listen, offering choices for care, and explaining conditions (kidney disease) with follow-up on test results. - **Routine care experiences:** kitten inoculations were described as smooth, with staff willing to see them early when they arrived ahead of schedule.