Grove Lodge Veterinary Group

Grove Lodge Veterinary Group is described in recent reviews as providing routine care (including annual vaccinations) as well as short-notice work-ups for suddenly unwell pets. Experiences in the latest reviews are mixed: one owner reports clear explanations of treatment options and costs upfront (“no hidden surprises”), while several others describe the opposite—poor communication, unclear diagnostic plans, and feeling the practice prioritised fees over care. One detailed review reports being charged £2,500 within 24 hours for an illness episode and also says that, despite “24-hour animal hospital” messaging, out-of-hours care was handled by Vets Now (a separate team), which they found frustrating.

Services

Based on the latest written reviews available to us, services owners explicitly mention include

• •Annual vaccinations and standard preventative visits.
• •Assessment and treatment for a suddenly unwell dog, including tests/diagnostics (specific tests not named).
• •Inpatient/overnight care is discussed, with one reviewer stating that out-of-hours care was outsourced to Vets Now rather than being handled by the same team.

Pricing

• •One reviewer reports being charged £2,500 within 24 hours for their dog’s care during an acute illness episode.
• •Another reviewer says the vet explained treatment and costs clearly, with “no hidden surprises” (no specific fees listed).

People

No individual staff are named in the latest reviews available to us. What owners describe varies

• •One owner says the vet explained concerns, treatment, and costs clearly.
• •Others describe the team as unclear about diagnosis, testing timelines, and a plan of action, and several reviews characterise the interactions as transactional and focused on money.

Reviews

4.3 stars from 519 reviews. - Clear communication about treatment and costs is praised in one recent review (explicitly noting no surprise charges).

• •Strong negative feedback from multiple recent reviews alleges profit-first decision-making; one detailed account cites £2,500 in 24 hours alongside complaints about limited clarity on diagnosis/testing and overall empathy.
• •Out-of-hours care expectations: one reviewer says the practice presents itself as 24-hour, but that out-of-hours care was handled by Vets Now, which they experienced as a disconnect in continuity of care.