Grove Lodge Veterinary Group

Grove Lodge Veterinary Group in Worthing is part of IVC Evidensia. The practice offers routine pet care, including annual vaccinations, alongside short-notice assessment and treatment for suddenly unwell animals. Recent feedback is mixed: some owners praise clear explanations, friendly staff and strong emergency support, while others raise concerns about communication, delays and the cost focus of care.

Services

•Routine and preventative care, including annual vaccinations.
•Assessment and treatment for unwell pets, with reviews mentioning diagnostics and emergency appointments for dogs and cats.
•Emergency and out-of-hours care, with one recent reviewer praising both the daytime and out-of-hours teams; reviews indicate after-hours cover is provided through Vets Now.
•End-of-life support, with one owner saying staff made saying goodbye to their dog much easier.

Pricing

No published pricing information is currently available for this clinic.

People

No individual staff are named in recent reviews. Owners refer to the vets and wider team more generally, with positive comments about clear explanations, friendly service and supportive care during difficult visits, while negative reviewers describe poor communication and a money-focused approach.

Reviews

Google rating: 4.4/5 from 520 reviews.

•Recent positive reviews highlight helpful, friendly staff, with one owner praising the clinic’s emergency service across both the day and out-of-hours teams.
•Communication is a clear dividing line: some owners say treatment options and costs were explained clearly, while others felt diagnosis, testing and next steps were not made clear enough.
•A recent bereavement-related review praises the team for making a difficult goodbye easier.
•Negative feedback focuses on delays, compassion, and cost concerns, including complaints that care felt too transactional; one reviewer was also unhappy that overnight care was handled by Vets Now rather than the same daytime team.

Reviews for Grove Lodge Veterinary Group

Note: Showing the 10 most recent Google reviews out of 520 we track in total. Recent reviews may not be representative of overall sentiment.

Alisha M

4 weeks ago

great emergency service by both out of hours and day team.

Hristina Hristova

1 month ago

Great doctors they always take a care of my dog and all the staff is very helpful and friendly.

Lee Boniface

2 months ago

Benjamin

Delayed the collection of blood by two days for my sick animal owing to concerns of being bitten by my poorly anemic 4kg cat. Sadly, she didn't have two days spare and the practice put her down on the day of the appointment that they had given her two days after presenting to them with internal bleeding from her GI tract and them saying she was stable and asserting that it was appropriate to delay blood collection for two days. Beyond disgusted at the vets performance and lack of compassion towards my cat and can't recommend their services. They can have all the facilities in the world, but this doesn't matter if they refuse treatment as trivial as blood collection. Update: currently still fighting off the threats from the parent company IVC Evidensia, who refuse to answer what it's legal status as a company is. I have been informed by companies house that they are actively taking steps to close the company, but in the meantime they have threatened me with debt collection while also committing to not pursuing me for money until the RCVS and Vet mediation services have completed their investigation. They say one thing and do another. Be sure to look up the parent company IVC Evidensia, there is an interesting BBC article about them.

Nigel Scott

Sadly had to say goodbye to our dog, but the staff at Grove Lodge are great and really made the whole thing much easier. Thank you.

Gemma Freeman

3 months ago

Was able to explain any concerns I had and everything was explained to me clearly by the vet. All information on treatment and costs was explained so no hidden surprises, thank you.

Marc Coleman

Money orientated, vet was incompetent

marc coleman

Horrific experience....shame on you grove lodge worthing.

Abhorrent...stay away from this practice...they dont care about your pets they just want your hard earned cash.

Andrew

I cannot put into words how little Grove Lodge Vets genuinely cares about the animals and people it serves and how unethical they are in their conduct, They only care about profit above duty of care. I have been using Grove Lodge vets since 2019 when my dog was a puppy, I have until recently been quite lucky in terms of my dog only ever needing standard care and visits in terms of yearly vaccinations etc, however over the last week my dog became unwell and we took him to Grove Lodge, in 24 hours we where charged £2,500 for his “care” but I would use the term care very loosely, We received more empathy and compassion from the claims advisor at our insurance than we did at Grove Lodge, This is the third time we have questioned their ethics and how they conduct themselves based on our interactions with the staff there, where it feels purely transactional and profit before pets and people. There was a real lack of clarity from the vets in terms of diagnosis, lead times, testing and any real plan of action, They also claim to be a 24 hour animal hospital however the care is outsourced to Vets Now outside of standard hours which means essentially your pet is being cared for by a completely different unconnected team. I called at 3am to do a welfare check and was told they’d just tried to give my dog food and he hadn’t eaten it, but why she was trying to feed him at 3am in the first place leaves a lot to the imagination. If you genuinely love and care about animals and your pet, Please find an alternative vets who actually care about animals and put them first, Grove Lodge only put profit and money first, the animals are an after thought.