Grove Lodge Veterinary Group – Vets in Worthing
Clinic Overview
- Two recent reviewers are very positive, including long-term cat owners who say they would not take their pets anywhere else. - Front-of-house service is praised in one review, with Kate on reception singled out for being warm, welcoming and helpful. - One detailed negative review raises concerns about a cat hospitalisation, including a reported £2,000 bill for a gastrointestinal issue, a claim that an IV line became dislodged overnight, and dissatisfaction with how the complaint was handled.
Grove Lodge Veterinary Group is a general veterinary practice in Worthing with inpatient and hospitalisation capability, including overnight care. Recent feedback is mixed: some long-standing cat owners describe very high trust in the clinic, while one detailed complaint alleges pressure toward more intensive treatment and dissatisfaction with the resulting bill and complaint handling. One reviewer says their complaint was dealt with via IVC Evidensia head office.
Services
- •General veterinary care, with recent reviews particularly focused on cats.
- •Inpatient and hospitalisation care, including overnight stays.
- •IV fluid therapy.
- •Treatment examples mentioned in reviews include care for a young cat with a gastrointestinal upset.
Pricing
No published pricing information is currently available for this clinic.
People
- •Kate, on reception, is named positively in a recent review as warm, welcoming and helpful.
Reviews
Grove Lodge Veterinary Group has a 4.5-star Google rating from 159 reviews. Recent written feedback shows a mixed picture.
- •Two recent reviewers are very positive, including long-term cat owners who say they would not take their pets anywhere else.
- •Front-of-house service is praised in one review, with Kate on reception singled out for being warm, welcoming and helpful.
- •One detailed negative review raises concerns about a cat hospitalisation, including a reported £2,000 bill for a gastrointestinal issue, a claim that an IV line became dislodged overnight, and dissatisfaction with how the complaint was handled.
- •That same reviewer also says the practice is part of IVC Evidensia and that their complaint was routed through head office, where they were offered a 10% refund for unadministered fluids.
