Vets Now Worthing

Vets Now Worthing is a Vets Now out-of-hours emergency and critical care clinic (opened in 2021) that operates from within Grove Lodge Vets, and is listed as an RCVS accredited Small Animal Emergency Service Clinic (ESC). The clinic is set up for urgent cases in dogs, cats and small animals, with on-site equipment including X‑ray, ultrasound, ECG, an in-house lab and an isolation unit. The website states emergency cases can be seen without an appointment; recent reviews reflect both sides of that experience—some owners describe being seen quickly and getting effective treatment (for example, an injection after an exam with improvement by the next morning), while others report serious concerns about care, including one account of being given opioids instead of antibiotics and another alleging major failings after surgery.

Services

From the clinic website

•Out-of-hours accident & emergency care (nights, weekends and bank holidays), including cases seen without an appointment (as stated)
•Critical care
•Advanced fluid therapy and advanced pain management
•Haematology, including blood smear analysis
•Blood transfusions
•Endoscopy

Facilities/equipment mentioned

•X‑ray, ultrasound
•ECG and blood pressure monitoring
•In-house laboratory
•Isolation unit

Pricing

•One recent reviewer reported a visit of “no more than 15 min” that left them “£500 worse off”.
•Another reviewer described the service as expensive, despite being happy with the clinical outcome.

People

•Kim (role not stated): mentioned by name for guiding an owner “through every step” during a traumatic visit, with the wider team described as “incredible” in that situation.

Reviews

Google rating: 3.8 stars from 158 reviews. “”

•Speed of access: one owner said they “instantly got an appointment,” and another described an efficient visit.
•Clinical work described: a puppy was given a thorough exam, a diagnosis, and an injection; the owner reported improvement by the next morning.
•Cost concerns: reviews include “expensive,” and one detailed example of £500 for a short visit.
•Disagreement about treatment choices: one owner said the clinic was reluctant to provide antibiotics and instead gave opioids that “lasted 24hrs” and were “horrible to watch,” after which their regular vet provided antibiotics the next day.
•Serious complaints also appear: one review describes a “shocking level of care” with a written complaint awaiting response; another alleges “complete and utter failings” involving post-surgery bleeding (also referencing another organisation).

Reviews for Vets Now Worthing

Note: Showing the 5 most recent Google reviews out of 158 we track in total. Recent reviews may not be representative of overall sentiment.

Stephanie Alexandrou

in the last week

I had quite a traumatic experience with my baby girl and Kim helped me through every step, I wouldn’t of been able to cope without her and the staff being so incredible

Ryan Donovan

Shocking level of 'care'. Refer to written complaint we are waiting a response on.

Stephanie Shone

a week ago

0 STARS!!!!!! Complete and utter failings made by this veterinary surgery along with the PDSA who essentially left my dog to bleed to death post surgery

Anne Godley

Excellent service and very efficient.Our puppy was poorly and the vet gave him a thorough examination and a diagnosis followed by an injection and the next morning puppy had started to feel better. I think it's an expensive service and would have given 5 star rating if the cost was less

Dave Smith

Instantly got an appointment which I was grateful for, however, we were there for no more than 15min and came out £500 worse off. They were reluctant to give us antibiotics which is what our dog needed. Went to our vets the next day and they issued them straight away. Instead he was given opioids which lasted 24hrs and was horrible to watch and wasn’t needed. Overall, not impressed.