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- •Two recent reviewers are very positive, including long-term cat owners who say they would not take their pets anywhere else. - Front-of-house service is praised in one review, with Kate on reception singled out for being warm, welcoming and helpful. - One detailed negative review raises concerns about a cat hospitalisation, including a reported £2,000 bill for a gastrointestinal issue, a claim that an IV line became dislodged overnight, and dissatisfaction with how the complaint was handled.
- •Recent feedback is very positive about the team’s manner, with clients describing staff as friendly, kind, helpful, and knowledgeable. - Reception is a recurring strength, with praise for efficiency and speedy responses to emails. - Marta is thanked for her care and consideration, particularly in supporting an elderly cat.
- •Recent feedback is strongly positive, with owners describing the team as caring, patient, efficient and knowledgeable. - Emergency care stands out in several comments, including rapid treatment for a dog with bloat and a twisted stomach, and praise for clear updates during urgent cases. - Routine and same-day care is also mentioned positively, including help for a dog with an eye problem and a low-stress microchipping appointment for a cat.
- •Recent reviewers consistently describe the video consultations as thorough, with pets assessed both verbally and visually rather than treated as a simple advice-only chat. - Fast written follow-up is a repeated theme, with prescriptions, consultation notes and aftercare plans said to arrive by email straight after the appointment. - Several reviews mention successful help with ear problems, ear infections, tummy issues and ongoing health concerns, including medication being prescribed after the consultation.
- •Fast access is a recurring positive, with owners describing very quick attendance and instant appointments for urgent problems. - Several reviewers praise the team’s kindness and communication, including being talked through options clearly and being given time with a pet during a final visit. - Positive clinical examples include treatment for an allergic reaction and a puppy that reportedly improved by the next morning after examination, diagnosis and an injection.
- •Recent feedback is overwhelmingly positive, with many reviewers describing the team as welcoming, approachable and clearly caring about both horses and owners. - Several long-term clients mention consistent support over many years, including care for larger groups of horses at a polo school and a livery yard. - Reviews praise the whole practice team rather than only the vets, with positive comments about nurses, office staff, reception, accounts and the practice facilities.
Our Score (49/100)
4.7(158 reviews)
Treats:
- •Owners regularly praise the vets for explaining conditions and treatment plans in a clear, easy-to-understand way. - Thoroughness is a consistent theme, including support with blood tests and practical long-term care. - Continuity matters to many clients, with some valuing that they can see the same vets each visit.
- •Recent feedback is very positive about the team’s manner, with owners describing staff as lovely, friendly, and welcoming. - One reviewer particularly praised the practice for compassionate care at the end of a dog’s life, saying the team supported both the pet and the family. - Another recent review highlighted a good result and gave specific praise to the veterinary nurse.
- •Recent reviewers repeatedly describe the team as caring, professional and focused on cats first. - A strong theme is low-stress handling, with owners saying the clinic works hard to make visits and treatments as calm as possible. - Amanda receives specific praise, and one reviewer calls the team the best vets they have ever used for their cats.
- •Recent reviewers consistently describe the clinic as calm and well organised, with several contrasting it positively with a busier traditional vet setting. - Booking and communication are recurring strengths, including an easy online booking system, quick email responses, confirmation emails and clear pre-surgery instructions. - Owners often mention friendly, reassuring staff, with specific praise for Ellie and receptionist Jess, plus clear explanations on the day and good follow-up care afterwards.