Vets for Pets

- General consultations and treatment for dogs, cats, rabbits and ferrets, including routine care and ongoing medical support. - Surgery and procedures, including small animal surgery, ear surgery, an operating theatre, and general anaesthesia. - Orthopaedics and diagnostic imaging, with digital X-ray and ultrasound listed.

Vets for Pets Burgess Hill is described as a locally owned practice that opened in 2013. The clinic has a modern set-up with separate wards for dogs, cats and rabbits, an in-house lab, and digital X-ray and ultrasound, and it treats dogs, cats, rabbits and ferrets. Recent feedback is mixed: many owners praise the team’s kindness and helpfulness, while others raise concerns about pricing transparency, delays, and inconsistent administration.

Services

The practice’s website-grounded service range includes

•General consultations and treatment for dogs, cats, rabbits and ferrets, including routine care and ongoing medical support.
•Surgery and procedures, including small animal surgery, ear surgery, an operating theatre, and general anaesthesia.
•Orthopaedics and diagnostic imaging, with digital X-ray and ultrasound listed.
•Diagnostics and monitoring, including an in-house laboratory for biochemistry and haematology (blood tests).
•Inpatient care facilities, including a hospital ward with custom-built kennels and an isolation unit.
•Dentistry, microchipping, laser treatment, nurse clinics, weight clinics, and an on-site pharmacy for medications and prescriptions.

The website also lists out-of-hours care via Medivet Faygate.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services.

Publicly mentioned figures include

•Out-of-hours fees from £130
•Prescription fee around £25
•Blood tests around £200 in one reviewer’s experience

Recent comments on day-to-day pricing are mixed. One reviewer described the clinic as exceptionally good value, while others criticised unclear medication pricing, dispensing fees, and medicine costs they felt were higher than online alternatives.

People

No individual vets or nurses are named in the available public information. Reviews still give some sense of the team: several owners describe staff as friendly, helpful, and kind, while others report a less consistent experience.

Reviews

Google rating: 4.7/5 from 338 reviews.

•Positive recent reviews praise the team for being friendly, helpful, and going above and beyond, with one owner calling the clinic exceptionally good value.
•A recurring negative theme is pricing transparency, especially around medication costs, prescription charges, and dispensing fees.
•Some longer-term clients describe care as hit and miss, with complaints about appointments running late, incorrect information from reception, and delays with insurance paperwork.
•One recent reviewer shared a serious complaint about vaccination treatment and said the practice handled their complaint poorly; this stands out as a severe individual case rather than the overall pattern of feedback.

Reviews for Vets for Pets

Note: Showing the 10 most recent Google reviews out of 338 we track in total. Recent reviews may not be representative of overall sentiment.

Tracy Hammond

1 month ago

I would rate 0 stars if I could. I am heartbroken and devastated. My senior dog was given the wrong vaccine (Lepto 2) because the vet “didn’t check the vial properly.” She was also given a DHP vaccine that wasn't even due and I never consented to. Immediately after these first vaccines she was also given a Lepto 4 vaccine. Four weeks later, another Lepto 4 vaccine was given and within 24hrs a severe, life-threatening reaction occurred. My beloved dog developed lymphangiectasia and protein-losing enteropathy—conditions that could have been prevented. Despite spending £15,000 on treatment, she did not recover and had to be put to sleep. My repeated complaints to the practice were ignored for months. When they finally responded, they claimed they had done nothing wrong!!! The grief and loss we have suffered are unimaginable. This was completely avoidable. This practice prioritises money over pet safety. Do NOT trust this practice with your loved ones. I have since found an online group with over 40,000 members whose beloved pets have gone through similar circumstances following the Leptospirosis vaccine!!!

Andrew Upton

Tracy Lewis Wilkinson

2 months ago

Very kind exceptionally good value. Lovr animals and it shows

Kim Corton

Don't use the vets but use the store weekly

Frances Barton

Steve OP

3 months ago

Good quality of care and I like the Vet's, but the pricing is hardly what you'd call 'transparent' . Drug pricing is particularly opaque. If you think about it, a Vets pharmacy is just the same as a old fashioned sweet shop. You speak with the person behind the counter & they hand over what you want/need. If you were in the sweet-shop and were going to have a party, you might make the decision to buy in bulk elsewhere (and in the case of a Vet they will charge a Prescription Fee to allow you to do this (circa £25 at V4P) because it's a licensed activity. In both cases the storekeeper/Vet gets to 'mark up' the items as they please, and you 9the customer) make their informed choice.... EXCEPT.....at Vets for Pets there is never a visible price, and even when you ask the price of the item, you then get pinged with a 'dispensing fee' on top (typically then a 60% mark-up + dispensing fee?) - Just imagine how THAT (dispensing fee) would go down in our comparison Sweet Shop!!!.. It's a classic barrier to competition, so much so that the CMA (Competition and Markets Authority) have suggested the following common sense measures.... 1) Mandatory Price Publication: Requiring practices to display prices for common services and products. & 2) Prescription Reform: Capping prescription markups and making it easier to get prescriptions to buy meds online. Personally, I don't have an issue with mark-ups provided prices are shown, afterall, every business has a margin, but the 'Dispensing fee' is risible, it reminds me of when Ryanair said they were going to charge passengers to use on-board toilets! No doubt Vets for Pets will come back with some waffle about it being too complicated to actually have a price list, as the price they pay for stock regularly changes so they'd have to constantly change the published price.... but isn't this the reality for EVERY OTHER business selling in a shop/in-person setting? Given the Burgess Hill branch is actually inside a SHOP, perhaps they could ask for some advice.

Paul

Erika Lelovicova

We were with the practice for over a decade, left recently. The care is hit and miss; there is a large roster of vets looking after thousands of pets. They don't get to know you or care about your pet personally, they are primarily a for-profit business enterprise and profit comes well ahead of the pet. The £200 blood tests seem to be the go-to diagnostic and care tool. Medication is priced at 50-60% more than online and we felt like the practice not only didn't advise us but actively tried to prevent us from getting transparent pricing information so that we can order the meds elsewhere. The practice is running late most days and we were rarely seen for appointments on time. There were various administrative blunders, from the reception giving incorrect treatment information to having to chase insurance forms because the practice didn't action them. I am of course biased as one of our cats died in their care of a preventable cause but there is better priced, better quality care and care plans available elsewhere, especially for pets with long-term conditions.

mumtominibeasts

4 months ago

We have used them since getting our dog and they have been amazing and gone above and beyond. Staff are so friendly and helpful

Jason Passfield

Great place for your beloved pets from all your essentials to grooming to vets

Vets for Pets – Vets in Burgess Hill

Clinic Overview

Services

Pricing

People

Reviews

Contact

Location

Animals Treated at Vets for Pets

Animals We Treat

Companion Animals

Farm Animals

Pricing at Vets for Pets

Consultations

Prescription Fees

Other Services

Opening Hours – Vets for Pets

Opening Hours

Hours