Ark Veterinary Clinic, Burgess Hill

Ark Veterinary Clinic is part of the CVS group and has been established since 1990. The practice focuses on small animals (and states it also sees exotics), offering both routine care (check-ups and preventive treatments) and in-practice procedures such as surgery and dentistry, with online appointment booking available. In the latest reviews, owners describe vets taking time to explain treatment options and getting hands-on quickly for problems like a paw injury; one recent reviewer strongly disagrees on value, describing the practice as expensive and “a cash cow.”

Services

Services listed on the clinic site include:

• •Consultations and nurse consultations (including six-month health checks)
• •Vaccinations and parasite control
• •Neutering and other surgery
• •Dentistry
• •Diagnostics (including blood pressure checks)
• •Microchipping
• •Grooming (nail clipping)
• •Anal sac expression
• •Pet travel documentation (GB)
• •Home visits
• •Care for small animals and exotics

Emergency care arrangements (as stated by the clinic):

• •During normal opening hours, clients are advised to call the practice for guidance.
• •When closed, the clinic directs clients to Priory Emergency Treatment Services (PETS) at New Priory Vets Brighton, which it says offers free telephone advice and emergency consultations at the out-of-hours clinic if needed.

People

• •Jenny: Mentioned by name in a review alongside “the team,” described as “springing to action” when a dog injured a paw—quickly identifying the issue, resolving it, and reassuring an anxious first-time owner while helping the dog recover.
• •The wider team: Multiple reviewers describe staff taking time to get to know a pet and explain options, and being friendly/helpful across visits.

Reviews

Google rating: 4.4 stars from 85 reviews.
Themes below are drawn from the latest written reviews available to us.

• •Owners describe appointments where options were explained clearly and time was taken to understand the pet (“take time to know your pet and explain the options”).
• •Several reviews mention responsive, practical help for specific problems (e.g., quick assessment and resolution of a paw injury).
• •One reviewer reports a strong negative view on pricing/value, claiming the clinic “ripped off” clients and could cost “thousands,” which conflicts with other recent reviews that focus on the care experience rather than cost.