Heath Vets – Vets in Burgess Hill
Clinic Overview
- Recent reviews are very positive about the team being friendly, caring and professional. - Reception support is a recurring strength, with owners praising quick replies, helpful answers to questions, and memorable personal service. - Pet handling is another clear theme, with comments about dogs being well looked after and cats being made more comfortable through calm, gentle treatment and the use of calming sprays.
Heath Vets in Burgess Hill offers general veterinary care alongside preventative plans and additional therapies such as laser therapy and acupuncture. Reviews consistently describe a friendly, caring team, with particular praise for helpful reception support, gentle handling, and compassion during difficult visits. The practice also references an on-site laboratory and states that emergencies are diverted to its out-of-hours 24-hour vet service.
Services
- •Routine and preventative care: general veterinary treatment, animal health care and advice, vaccinations, repeat medication and prescription ordering, plus HeathCare Plan and HeathCare Plan +, with the website noting unlimited consultations as part of Plan +.
- •Diagnostics and treatment: the website references an on-site laboratory. Recent reviews also mention surgical care, including a dog's lump removal, with praise for the way the team planned around the pet's needs to keep the process as stress-free as possible.
- •Additional therapies: laser therapy and acupuncture are listed on the website.
- •Pet comfort and emergency arrangements: reviews highlight gentle handling and the use of calming sprays for cats in consulting rooms and on equipment. For emergencies, the practice says clients are diverted to its out-of-hours emergency/24-hour vet service.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews also include positive comments about the HeathCare Plan from owners who feel it works well for their pets.
People
- •Emily and Sarah are named positively in reviews, with one owner praising their support before a dog's operation and their understanding of his specific needs.
- •Reception team: repeatedly praised for being quick and helpful by phone and email, and for recognising clients and pets in person.
- •Clinical team: described as gentle, kind and caring, including thoughtful handling to reduce stress for nervous pets and compassionate support during bereavement.
Reviews
Heath Vets has a 4.8-star Google rating from 168 reviews.
- •Recent reviews are very positive about the team being friendly, caring and professional.
- •Reception support is a recurring strength, with owners praising quick replies, helpful answers to questions, and memorable personal service.
- •Pet handling is another clear theme, with comments about dogs being well looked after and cats being made more comfortable through calm, gentle treatment and the use of calming sprays.
- •Compassion comes through strongly in both routine care and difficult moments such as bereavement, while the main practical drawback mentioned is the small reception area.
