Heath Vets – Vets in Burgess Hill
Clinic Overview
Heath Vets describes itself as an independently owned practice and states it is RCVS accredited under the Practice Standard Scheme. The clinic promotes a HeathCare Plan + that includes unlimited consultations, and its website says emergencies are diverted to an out‑of‑hours/24‑hour emergency service. In recent reviews, owners repeatedly mention reception being quick to help (including remembering a new client and their dog by name), use of calming sprays in consult rooms for anxious cats, and supportive handling of end‑of‑life situations; one reviewer notes the reception area is small and you may need to be mindful around other visitors.
Services
- •HeathCare Plan / HeathCare Plan + (website mentions unlimited consultations as part of Plan +)
- •General veterinary treatment, animal health care and advice
- •Vaccinations
- •Laser therapy
- •Acupuncture
- •Repeat medication and prescription ordering
- •On‑site laboratory is referenced on the website (described as meeting stringent standards)
- •Emergency care: the website states that in an emergency you will be diverted to their out‑of‑hours emergency/24‑hour vet service
People
- •Reception team: described in reviews as quick to respond to questions and booking requests (including via phone/email), and one owner reports being recognised and remembered as a new client when booking an appointment in person.
- •Clinical team: owners describe gentle handling, with one cat owner specifically noting staff “take steps to use the calming sprays in the rooms and on equipment” to keep their cat comfortable.
- •Bereavement support is mentioned by a reviewer who felt the team looked after them during the loss of two elderly cats.
Reviews
Google rating: 4.7 stars from 167 reviews. “”
- •Reception/admin experience is a recurring positive: quick responses, helpful with questions, and one report of staff recognising a new client and their pet without being prompted.
- •Handling and stress‑reduction for pets: calming sprays used in rooms/equipment were specifically mentioned for a cat.
- •Emotional support during difficult situations: one reviewer describes compassionate support around bereavement.
- •Practical downside raised: a “small reception” area, with a note to be aware of other visitors.
Animals Treated at Heath Vets
Animals We Treat
Companion Animals
Opening Hours – Heath Vets
Opening Hours
Hours
Reviews for Heath Vets
Note: Showing the 5 most recent Google reviews out of 167 we track in total. Recent reviews may not be representative of overall sentiment.
Kirstin Calder
a month ago
Dogs love visting and staff love having them.
Michael Dennett Thorpe
a month ago
Good place dogs sorted. Small reception. So have to be aware of other visitors. Good service.
Brooke Gwynne
2 months ago
The best vets! We recently moved to Heath Vets from Mid-Sussex Vets as I didn't feel happy with the service we were being provided. I honestly think they are the most lovely team and are so compassionate and caring towards my dog Fred. Every time I speak to someone on the reception, they are quick to answer, via phone and email and so helpful with any questions I have, and it's been the best thing as a dog owner to move to a vet where I feel they really care about him. I also popped into the reception a few weeks ago, as I was passing and needed to book in Fred in for an appointment, and I didn't even say his name, the lady on reception knew who I was and who my dog was. Unbelievable service - they must see so many people, and we are a new customer to them so the fact she remembered who I was, is just amazing customer service. Can't recommend them highly enough!
Josie
2 months ago
Perfect vets! All the staff are always so lovely and friendly, always seem so genuinely happy to see my cat Turnip, and I have 100% confidence that they recommend what is best for him. They are gentle and kind, and even take steps to use the calming sprays in the rooms and on equiptment to ensure he's as comfortable as possible. The health care plan is perfect for us, and the service is always incredible. Definitely recommend, thank you team!
David Nichol
4 months ago
Very caring and professional organisation looked after us in our time of bereavement of our beautiful cats Benny and Yoshi 17yrs old died within 2 months of each other 😮💨
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