Cootes Veterinary Clinic Ltd – Vets in Burgess Hill
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No Prices Tracked
Corporate
Clinic Overview
Cootes Veterinary Clinic Ltd in Burgess Hill is part of IVC Evidensia. It sees routine companion animals including dogs and cats, with reviews also mentioning care for rabbits. Clients often describe long-term continuity of care, and recent feedback highlights both practical support such as short-notice fit-to-fly appointments and compassionate help during difficult times.
Services
- •General veterinary care for dogs and cats, including routine appointments, ongoing treatment, and urgent same-day help in some cases.
- •Rabbit care, with several owners specifically praising support for pet and rescue rabbits.
- •Export and fit-to-fly appointments, including a recent example for cats arranged at short notice.
- •Ongoing case support and coordination, with reviews mentioning help liaising with specialist and emergency practices, as well as arranging cremation and keepsakes after a pet loss.
- •Client support in practice, with repeated mentions of a friendly reception team, a clean clinic, and small touches such as treats for visiting dogs.
Pricing
No published pricing information is currently available for this clinic.
People
- •Laurel: named repeatedly in reviews and praised for caring, attentive treatment of cats, dogs, and rabbits; one review identifies Laurel as a vet.
- •Holly: thanked for helping arrange appointments and for handling administration between practices during a difficult case.
- •Reception team: often described as friendly, welcoming, and helpful, including fitting in urgent appointments.
The wider team is also regularly described as professional, compassionate, and supportive.
Reviews
Google rating: 4.9 stars from 161 reviews.
Recent reviews highlight
- •Strong long-term loyalty: several clients say they have used the practice for many years, including over 20 to 25 years for their pets.
- •Compassionate, personal care: owners describe the team as kind and supportive, with especially warm feedback around bereavement support and careful follow-up.
- •Helpful and flexible service: reviews mention being squeezed in for an emergency Saturday appointment and getting a last-minute fit-to-fly appointment for cats.
- •Friendly front-of-house experience: reception staff are frequently praised, and clients also mention a clean clinic, a monthly plan seen as good value, and free treats for dogs.
