Specialist Vets in West Sussex

## Summary Vetsy is an online veterinary service offering video appointments (with live chat also mentioned) for dogs and cats, with written prescriptions and an aftercare/action plan provided after the call. Ownership (independent vs corporate group) isn’t stated in the available information. Recent reviews repeatedly describe: prescriptions and written consultation notes arriving by email straight after the appointment, vets assessing pets both verbally and visually over video, and follow-up contact to check recovery in at least one case. ## Services - Online veterinary consultations via video call. - Live chat with a vet (mentioned as an option alongside video calls). - Review of owner-sent photos/videos before or during the appointment. - Written prescriptions sent by email after consultation (where appropriate). - Aftercare/action plan provided after the call. - Clinical history can be forwarded to an in-person (“brick and mortar”) clinic if needed. - Appointment changes/cancellations handled via email. - Emergency guidance: their FAQ directs owners who can’t book or who have an emergency to contact named out-of-hours providers (including Arun Veterinary Group / South Downs Emergency Vets, Veteris Emergency Vets, and The Lighthouse Vet A&E hospital). ## Pricing - Online consultation advertised at **£39** (“instant advice, treatment, and prescriptions”). ## People - **Fiona (vet)**: mentioned in a review for a video appointment assessing an English Bulldog, with a prescription and aftercare plan completed “in minutes.” - **Charlotte (vet)**: repeatedly described as taking time to listen and explain clearly; one reviewer says she followed up afterwards to check their pet was recovering well. She’s also credited with identifying issues during an elderly dog’s video consultation and issuing a prescription for medication. ## Reviews **Google rating: 5 stars from 91 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Video consults described as thorough, including “verbal and visual” assessment over the call. - Medication prescribed following online assessment (ear problems/infections and other ongoing issues are mentioned). - Fast written follow-up: prescription and consultation copy emailed “straight away,” and an aftercare plan produced quickly. - Value compared with in-person clinics is a repeated point, with reviewers explicitly comparing costs and consultation experience.

## Summary Cootes Veterinary Clinic Ltd appears to be an independent practice (no corporate group is mentioned in the information provided). Reviews describe a clinic that sees routine companion animals including dogs and cats, with specific mention of care for rescue rabbits as well. Practical touches owners mention include a monthly plan (described as “great value”) and free treats in the clinic, plus long-term continuity of care (one reviewer cites using the clinic for 25 years). ## Services Based on the latest reviews available to us, owners mention: - Vet care for **dogs and cats** (multiple reviewers reference ongoing care). - Vet care for **rabbits**, including **newly acquired rescue rabbits**. - **General veterinary advice** (“expert advice” is specifically mentioned). ## People - **Laurel**: Mentioned by name in a review for being “fabulous and caring” when helping with two rescue rabbits. - **Reception team**: One reviewer highlights the receptionist alongside Laurel for making the experience feel supportive and positive. ## Reviews **Google rating: 4.8 stars from 143 reviews.** The themes below are drawn from the latest written reviews available to us. - **Long-term client relationships**: reviews mention staying with the clinic for “years” and “over past 25 yrs.” - **Approach and experience**: owners describe staff as professional and friendly, and mention receiving “expert advice.” - **Costs and plans**: one reviewer calls costs “reasonable” and says the **monthly plan** is “great value” (no specific prices given). - **Pet-friendly environment**: one owner notes their dog likes visiting and mentions **free treats**.

## Summary Ferring Street Veterinary Surgery describes itself as a family-run practice and lists two surgeries. From its website, it appears set up for both routine care and a range of in-house diagnostics and procedures, including laparoscopic surgery, endoscopy, ophthalmology, and imaging/lab testing. The practice also offers 24/7 digital vet support via the VidiVet app. In the latest reviews available to us, owners frequently mention clear explanations (including discussing costs when asked), being seen at short notice, and a preference for continuity (being able to see the same vet). ## Services Based on the website summary, the practice offers: - **24/7 digital vet support** via the **VidiVet app** (described as a partnership for access to remote support). - **Routine surgery** (including **spays and castrations**). - **Laparoscopic surgery**. - **Endoscopy**. - **Dentistry**. - **Ophthalmology**. - **Diagnostics and monitoring**, including: - **X-rays (radiology)** (dedicated x-ray room and x-ray machine listed) - **Ultrasonography** - **ECG (electrocardiography)** (ECG machine listed) - **Blood pressure monitoring** - **In-house laboratory blood testing** (in-house blood analyser listed) - **Nurse clinics**. - Species listed on the website: **cats, dogs, rabbits, and guinea pigs**. Facilities mentioned on the website include **separate dog and cat wards**, **kennels**, and the diagnostic equipment noted above. ## People No individual clinicians are named in the information provided. From the latest reviews available to us, owners repeatedly highlight how the team: - **Explains treatment and medications clearly**, with one reviewer noting **costs were also explained when required**. - **Supports owners during stressful visits**, with comments about being **calm, not judging, and not rushing**. - **Offers continuity**, with one reviewer saying they can **“always see the same vet.”** - One review notes they **“miss Ian and Rachel”**, implying staff changes, while still describing the practice as excellent. ## Reviews **Google rating: 4.8 stars from 199 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Clear communication:** reviewers mention staff taking time to explain what’s happening, including medications and (when asked) costs. - **Supportive handling of urgent/stressful situations:** one owner says they were **seen at short notice** and felt **supported and reassured**, not rushed or judged. - **Continuity and trust over time:** long-term clients describe ongoing care for multiple dogs and valuing being able to see the same vet. - **Practical access note:** one reviewer mentions **parking just outside** (no further details provided).

## Summary East Grinstead Vet Centre is set up for both routine appointments and more complex/same-day needs, with **emergency veterinary services** and being a **veterinary nurse training facility**. Recent reviews describe **swift urgent appointments (including Saturdays)**, **clear explanations of options and risks**, and staff taking time with **anxious or reactive pets**. Specific treatments mentioned include **tick care for an elderly cat**, **nail clipping for kittens**, and **surgery** ranging from **lump removal at the base of a dog’s tail** to **anal gland removal**, with owners noting good recovery and thorough pre-op discussions. One reviewer raises a concern that treatment and medication were **“very expensive,”** which contrasts with otherwise strongly positive feedback. ## Services Services and care mentioned in available information and reviews include: - **Emergency veterinary services**, including cases described as needing **emergency surgery** - **Urgent appointments**, including being seen **on a Saturday** and being seen **on time** - **Surgery**, with specific examples: - **Anal gland removal** (described as a major operation) - **Removal of a large lump at the base of the tail** - **Parasite-related care**, with a review describing an appointment to deal with a **tick** - **Nursing care**, including **kitten claw clipping** - **Support for anxious/reactive dogs**, including use of a **sedative before an injection** (as described by one owner) - **Diet/long-term food advice** provided by a nurse (as described by one owner) - **Veterinary Nurse Training facility** (noted in the clinic’s service information) ## People - **Ute (vet)**: Mentioned for surgical care including **anal gland removal** and **tail-base lump removal**. An owner described Ute as taking time to explain the operation, recovery, and risks, and handling an **anxious/reactive** dog patiently (including using a sedative to reduce stress). - **Amber (nurse)**: Mentioned for spending significant time researching and advising on **suitable long-term diet foods** for an older dog. - **Reception and nursing team (unnamed)**: Multiple reviews mention being welcomed on arrival and staff taking time to **explain issues and options**; one review specifically credits a nurse for **clipping a kitten’s claws** to prevent injuries. ## Reviews **Google rating: 4.7 stars from 289 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention staff **taking time to explain problems, options, and treatment plans**, especially around surgery. - Several reviews describe **timely access to care**, including a **swift appointment for a tick issue** and getting an **urgent Saturday appointment** without difficulty. - Handling of nervous pets is a recurring point: one owner described careful management of a **reactive dog**, including sedation to reduce stress around injections and procedures. - A pricing concern appears in the latest reviews: one reviewer reports treatment and medication were **“very expensive.”**

## Summary Medivet Maidenbower / Harvest Veterinary Clinic is part of the Medivet group. Based on its website service list, it’s set up for routine preventive care (vaccinations, parasite treatment, microchipping), elective procedures (spay/castration), and diagnostics and surgery supported by on-site imaging and an in-house lab (X‑rays, ultrasound, ECG, endoscopy, laboratory). Reviews available to us are brief but consistently describe positive experiences, including good handling of a “very nervous 10‑year‑old rescue cat” and owners seeing different vets for check-ups while still feeling the standard of care was consistent. ## Services Services and capabilities stated on the clinic website include: - Routine appointments during regular opening hours - New puppy / new kitten first appointments - Vaccinations: annual boosters, puppy/kitten courses, and booster including kennel cough - Parasite care (flea, tick, and worming treatments) - Neutering: castration and spay - Microchipping - Acupuncture - Animal Health Certificate (pet travel) - Nurse clinics - Surgery, including keyhole surgery - Diagnostics and imaging: ECG, endoscopy, ultrasound, X‑rays - In-house laboratory - Hydrotherapy (canine hydrotherapy) and a Hydrotherapy & Rehabilitation Unit - Vet Blood Supplies - Specialties listed: cardiology and homeopathy Out-of-hours arrangements (as stated): care is handled by “Medivet 24 Hour Faygate”; the out-of-hours consult fee is **£130**, and there is **no charge for assessment by phone**. ## Pricing - Out-of-hours consult fee: **£130** - Out-of-hours phone assessment: **no charge** (as stated on the website) ## Reviews **Google rating: 4.6 stars from 275 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners describe consistently good experiences and being “always pleased with the care.” - Multiple reviews mention a friendly, professional team. - One owner highlights careful handling of a nervous rescue cat, and notes that although they’ve seen different vets for check-ups, they “have all been fantastic.”